Monday, July 28, 2008

Damn! The Customer Service Is So Poor, I Almost Vomit Blood

Office boy has resigned and I have to go Water Works Department to change the water account from a tenant's name back to the owner's. The property is registered under a company. Thinking that's a simple task, just drop by and pay up the bill and pay the deposit and get the name changed.

1st time I went there to ask what I needed to get it change to the company's name. The customer service, very unwillingly, told me: just pay up the outstanding amount and the deposit of RM130.00 that's all I needed to do, she said. And I did confirm with her again, was that all she needed? Again she confirmed, yes!

2nd time, happily went into the department with 2 cheques to pay for the above mentioned. Now she told me to bring the Title Deed, and gave me a form to fill up. I was a little angry already: 'hey, this is the 2nd time I am here, you didn’t tell me earlier to bring the Title Deed?' She kept quiet.

I rushed back to get the Title Deed of the Shop house and after going thru another massive jam due to Anwar's case I reached the department 2 hours later. Upon receiving the Form and Title Deed from me, she now says she need the Form 9 and Form 49, company rubber stamp and a copy of ic of the director. She said the department will send someone to inspect the property, but she didn’t say I can come with all those documents after the inspection.

The fourth time I went there, thinking that's the last time I am going to see her @$*# face, she told me I should have sent those documents after the inspection because I can’t pay the deposit until after the inspection.

Damn it, as long as she's there, how many more people will suffer like me?

Few days later, I gave a call to the department and asked them whether they have done the inspection. Another office women' talk "cock" to me. She told me that they've done the inspection and found that the stop cork that they put when they disconnected the water supply was not there. She wanted me to send some one to put a stop cork before they can get the meter fixed up. Damn... I don’t see any department so stupid as that before. I have to pay a contractor RM180.00 to put a stop cork and then they send some one to remove it and have the meter fixed.

Can you imaging the department have spent so much to renovate the building to an up-to-date office for that bunch of people to enjoy, not working?

I was really mad and was shouting the last time I went to the department and trying to TEACH her the procedures needed to get the simple name changed. Then only the stupid brains said they have a list and handed me one. I raised my voice and asked why didn’t she gave that to me? The stupid answer was: 'You didn’t ask for it! " Damn! damn! damn!

21 comments:

Lianny said...

Molly,
don't be surprise of this kind of service...
It same's goes to TELEKOM!!! Really want to punch & Hit & .... don't know who to do so???!!!
Is all the government sector like this!!!
So irritating! Really feel like pulling my hair off in front of their face!

Nick Phillips said...

My sympathies, I know how stupid some of these people can be at times. Sometimes I wonder if they even know what they are supposed to do or not. Hope you got that sorted out.

molly said...

Lianny, I have many bad experiences with other Departments also, what to do!
Dont pull your own hair, pull theirs, otherwise they fall asleep.

molly said...

Nick, I really dont know what to say about them. Sometimes I got to make myself so ugly just to make them realise how frustrated I was. LOL

Tammy said...

You changed your blog! It looks great!

JustinKC said...

aiyerrr...its like dat de la. Sometimes im reli pissed off too, spoilt my day only. I do hope gov can take some action towards them. When VIP walk in, all of them serve like a dog and well when we as a normal people, they just ignore us or buat tak tahu!

cc said...

Nowadays customer service seems to be nonexistent. Sad really.

p/s: Hello, first time commenting here. :)

Monica said...

That really sucks!!! I hope everything is ok now...btw, your new header is so cute ;-)

Lianny said...

Molly,
I have something for you.
Do drop by and check it out!
Cheers! :)

molly said...

Tammy, Thanks! :):)

molly said...

justinkc - yalorr.. it really makes me sick to think of it again. But if there's no one making a complain, the @#%& service will continue, dont you think so!
Hey, you've a nice blog! Enjoyed reading it.

molly said...

cc - welcome to my blog.
Went to you blog, what happen hah! It's because of my computer or you have not open ceremony yet?

molly said...

Monica - It's ok now, but it took me abt two week to get a simple job done.

Still struggling to improve my blog, thanks. :):)

Lianny - ok :):)

Noir said...

Hi Molly,

Do link Food Promotions to your blog too. Thanks for your support.

cc said...

It's up and running. Do you have problem accessing??

molly said...

noir - What Food Promo? I dont mind, but what is the blog URL?

molly said...

cc - ok now, I got it. Lovely blog. Let me spend some time reading it. Thanks

Sweet Jasmine said...

See you ad a makeover...form pink to green. Good job!
Ai, these department of malaysian boleh nuts really will drive you nuts...just have to live with it though or will have to migratelah..

molly said...

Jasmine - I get bored easily and was so bored with my blog, so have to change a bit lor. :):)

Jacky Chung said...

Good description about those government servant. I strongly agree with you because I used to deal with many departments about my company's thingy.

But, you describe better than me and I love it. HAAAAAAAA ! And the most correct word I think is "TALK COCK". HAAAAAAAA !

molly said...

jacky - Hehe, I cool down already!