Another student told us that he was once really badly humiliated by a customer during his previous job. He was working as a customer service of a company. One day a customer came and wanted to use the card issued by the company for points collection so he can use for future redemption. He was unable to used the card and got angry. Just because of that he got angry, can you imagine that? The student tried to explain to the customer with whatever excuses he can just to make him get off the fire on his head, but instead the customer scolded him and spit on his face.
Cases like that usually will lead to a fight either verbally or physically right? But the friend tolerated that. Before the customer left he took down the car number and later he tried to trace the car.
He was thinking of finding his car and punctured all his tyres, or remove all the four tyres, break the window...... But off course he was only thinking as no action was really taken later because he couldn't find the car at all.
For me, hmmm... what will I do?? I think I will shout as loud as I could and then find a hammer or anything I can get hold of and smash his car...... and throw the hammer at him......... and I will just walk away and tell him don't show up his face again, or else..... ok stop, stop, stop now or I will go vulgar.
I think the best way is just walk away let everything cool down and explain the situation. Don't fight, ok! There is a chinese saying '两虎相斗，必有一伤‘ 'two tiger fighting, there is one bound to get hurt badly'. I don't want to be hurt...
1 comment:
I almost get into temptation of being "I am the law" sometimes but when think of the consequences especially when it involved violence retaliation, it can get ugly & get caught in the net of the law(police) - that stops me! :)
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